CommercialAdministrativeMedium impact
eviCore after-hours prior authorization requests
Blue Cross Blue Shield of Rhode Island·RI·Physician / Facility
Effective date
May 1, 2019
We identified it
Jun 20, 2026
Summary
eviCore (BCBS RI's prior authorization partner) now offers 24/7 online prior authorization submissions and retrospective reviews for urgent after-hours requests. Web submissions average 3 minutes versus 12 minutes by phone, with enhanced features including saved progress and instant approval access.
Action Required
Immediately: Train staff to use eviCore's 24/7 web portal for all prior authorization requests instead of phone calls. For urgent after-hours cases, submit online or proceed with service and request retrospective review during business hours. Update workflow to utilize web portal features including saving progress, printing approvals, and uploading clinical information. Contact portal.support@evicore.com or 1-800-646-0418 (option 2) for assistance.