Temporary Solution for PE Confirmation Documents Printing Blank BIC Information in Provider Portal
AI Summary
The Medi-Cal Provider Portal has a technical issue where Presumptive Eligibility (PE) confirmation documents are printing with blank Benefits Identification Card (BIC) numbers. Providers must verify all PE confirmation documents have complete information and contact specific DHCS programs via email or phone to obtain missing BIC numbers when needed.
Action Required
Immediately: Front desk and billing staff must verify that all PE confirmation documents contain complete BIC numbers before processing. If BIC number is missing, contact the appropriate DHCS program: HPE cases email DHCSHospitalPE@dhcs.ca.gov, PE4PP cases email PE@dhcs.ca.gov, CPE cases email ChildrenPE@dhcs.ca.gov, or BCCTP cases call 916-345-8800 or email BCCTP@dhcs.ca.gov. Include temporary paper BIC and Application Summary in secure emails.
Plan Types
Medicaid
States
CA
Specialties
all-specialties