CommercialAdministrativeHigh impact
HRA and HSA accounts
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Oct 1, 2019
We identified it
Jun 20, 2026
Summary
BCBSRI prohibits in-network providers from requiring payment at point of service for CDH plans (HRAs, HSAs, FSAs) before claims are submitted and adjudicated. Providers must wait for remittance advice to determine actual patient liability and allow HRA processing through London Health before billing members.
Action Required
Immediately: Front desk and billing staff must stop collecting payments at point of service from patients with HRA/HSA symbols on BCBSRI cards. Wait for claim adjudication and remittance advice before billing patients. For HRA members, allow additional 7-10 days for London Health processing before patient billing. Update collection procedures and train staff to identify HRA symbols on member cards.