CommercialAdministrativeMedium impact
Claim submission reminder for service facility location information (HCFA 1500 Box 32A)
Blue Cross Blue Shield of Rhode Island·RI·Physician
Effective date
Mar 1, 2020
We identified it
Jun 19, 2026
Summary
BCBS Rhode Island is reminding providers to include the servicing facility's NPI in Box 32A of the CMS-1500 form (or 2310C Loop NM109 for electronic submissions). This ensures claims are processed correctly to reflect where services were actually rendered.
Action Required
Immediately: Billing team must verify that all CMS-1500 claims include the servicing facility's NPI in Box 32A (paper claims) or 2310C Loop NM109 field (electronic submissions). Update billing system validation rules to require this field before claim submission. Train staff to verify facility NPI matches actual service location to prevent processing delays.