CommercialAdministrativeMedium impact
MHK Enhancement Update
Blue Cross Blue Shield of Rhode Island·RI·Physician / Facility
Effective date
May 1, 2020
We identified it
Jun 19, 2026
Summary
The MHK portal now allows providers to attach clinical documentation directly to open and pending authorization requests through the portal, eliminating the need to separately fax documentation. This feature is only available for requests that have not yet been decisioned.
Action Required
Immediately: Train staff on new MHK portal feature to attach documentation directly to open authorization requests instead of faxing separately. Update workflow procedures to check portal for pending authorizations before faxing clinical documentation. This will reduce processing time and streamline authorization workflow.