CommercialAdministrativeMedium impact
MHK enhancement update
Blue Cross Blue Shield of Rhode Island·RI·Physician / Facility
We identified it
Jun 19, 2026
Summary
The MHK portal has added a new feature that allows providers to attach clinical documentation directly through the portal for open and pending authorization requests. This eliminates the need to separately fax clinical documentation, streamlining the prior authorization process.
Action Required
Immediately: Train staff on the new MHK portal feature to attach documentation directly to open and pending authorization requests instead of faxing separately. Update prior authorization workflow procedures to utilize this portal feature for all future documentation submissions.