Medicare AdvantageAdministrativeLow impact
HMS Eliza Survey
Blue Cross Blue Shield of Rhode Island·RI·Physician
Effective date
Jan 31, 2021
We identified it
Jun 19, 2026
Summary
BCBSRI is deploying an HMS Eliza interactive voice response health risk assessment survey to Medicare Advantage patients from late January through March 2021. Case management teams should encourage patient participation and affirm the validity of these calls when patients inquire.
Action Required
Immediately: Case management teams should educate staff about the HMS Eliza survey and prepare to encourage patient participation when contacted. When patients call asking about survey validity, affirm it's legitimate and part of BCBSRI partnership. Coordinate with BCBSRI representatives who may contact your department for patient intervention coordination.