Medicare AdvantageAdministrativeLow impact
CAHPS and HOS Survey updates
Blue Cross Blue Shield of Rhode Island·RI·Physician
Effective date
Apr 1, 2021
We identified it
Jun 19, 2026
Summary
Blue Cross Blue Shield Rhode Island is reminding providers about CAHPS patient experience surveys sent to members in March and upcoming Medicare Health Outcomes Survey (HOS) in August. These surveys measure patient experience and health outcomes, including telemedicine experiences.
Action Required
No immediate billing action required. Providers should be aware that patient experience through CAHPS and HOS surveys may impact quality metrics and future reimbursement. Contact QualityHEDIS@bcbsri.org with questions about survey processes.