Medicare AdvantageAdministrativeLow impact
CAHPS survey
Blue Cross Blue Shield of Rhode Island·RI·Physician
Effective date
Feb 1, 2022
We identified it
Jun 19, 2026
Summary
BCBSRI is reminding providers about the annual Medicare CAHPS survey sent to Medicare Advantage and prescription drug plan members each March. This is informational guidance on how providers can improve patient experience scores that impact quality ratings.
Action Required
No immediate billing system changes required. Providers should encourage Medicare Advantage patients to complete CAHPS surveys when received and implement patient experience best practices including timely care coordination, clear communication, follow-up on test results, preventive care education, and telehealth service discussions.