Medicare AdvantageAdministrativeMedium impact
[California] Electronic Explanations of Payment start mid-July
Anthem BCBS·CA·Claims & Billing
Effective date
Jul 15, 2026
We identified it
May 3, 2026
Summary
Anthem Blue Cross is transitioning from paper Explanations of Payment (EOPs) to electronic delivery via Availity Essentials, effective mid-July 2026. Providers must enroll in electronic remittance options (ERA, Remittance Viewer, or Remittance Inquiry) or request paper copies through specific contact methods. Paper EOPs will no longer be sent automatically.
Action Required
By mid-July 2026: Billing team must enroll in Availity Essentials electronic remittance options (ERA, Remittance Viewer, or Remittance Inquiry) at https://Availity.com to receive payment remittances and EOPs electronically. If paper copies are still required, contact Medi-Cal Customer Care Center at 800-407-4627 (TTY 711) for Medicaid or Provider Services for Commercial/Medicare (number on member ID card). Update internal workflows to access EOPs through Availity rather than waiting for paper mail. Failure to enroll may result in delayed access to payment information and claims status. All staff responsible for claims follow-up and reconciliation should be trained on the new digital access methods.