CommercialAdministrativeMedium impact
BCBSRI behavioral health case management
Blue Cross Blue Shield of Rhode Island·RI · Family Medicine, Internal Medicine, General Practice +2 more·Behavioral Health
Effective date
Apr 1, 2023
We identified it
Jun 19, 2026
Summary
BCBSRI has updated their behavioral health case management services, providing new referral pathways and resources for connecting patients to behavioral health providers. The policy outlines three main contact methods: Provider Call Center, BH Clinical Referral Line, and an automated referral form through the provider portal.
Action Required
Immediately: Update staff workflows to utilize new BCBSRI behavioral health referral resources. Train front desk and clinical staff on three referral options: Provider Call Center (401) 274-4848, BH Clinical Referral Line (1-800-274-2958), and automated referral form via BCBSRI.com provider portal. Post reference numbers for easy access when patients need behavioral health services.