CommercialAdministrativeLow impact
MHK Updates
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Apr 1, 2023
We identified it
Jun 19, 2026
Summary
Blue Cross Blue Shield Rhode Island (BCBSRI) has updated their MHK provider portal system with three interface changes: facility NPI requests will grey out provider names, individual requests will grey out organization fields, document attachments are now restricted to in-progress authorization cases only, and provider search results will prioritize 'Par' status providers over contracted providers.
Action Required
Immediately: Train staff on new MHK portal interface changes - facility NPI requests will show greyed out name fields, individual requests will show greyed out organization fields, and document uploads are only allowed for in-progress cases. Update workflow procedures to attach all necessary documents before cases are completed to avoid system errors.