CommercialAdministrativeLow impact
BCBSRI behavioral health case management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Behavioral Health
Effective date
Jun 1, 2023
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a behavioral health case management program staffed by mental health professionals to help members find care, provide support, and coordinate transitions. Providers can refer patients by calling 1-800-274-2958, emailing bh_care_management@bcbsri.org, or using the automated referral form on the provider portal.
Action Required
Immediately: Front desk staff and providers should bookmark the referral contact information (phone: 1-800-274-2958, email: bh_care_management@bcbsri.org) for patients needing behavioral health case management. Train staff on using the automated referral form in the BCBSRI provider portal under Tools and Resources > Forms > Case Management Request.