CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Aug 1, 2023
We identified it
Jun 19, 2026
Summary
BCBSRI has established a new Behavioral Health Case Management program with dedicated mental health professionals available Monday-Friday 8am-4:30pm. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using an automated referral form through the BCBSRI provider portal.
Action Required
Immediately: Clinical staff should bookmark the BCBSRI provider portal referral process and save contact information (1-800-274-2958, triage_group@bcbsri.org) for behavioral health case management referrals. Front desk and providers should be trained on the new referral pathway for patients needing mental health or substance use support services.