Who is affected by this change?

This affects Blue Cross Blue Shield of Rhode Island in RI on Commercial plans.

When does this change take effect?

This change is effective Jul 28, 2023.

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CommercialAdministrativeMedium impact

MHK Provider Portal – Please Clear Cache

Blue Cross Blue Shield of Rhode Island·RI·Provider Update

Effective date

Jul 28, 2023

We identified it

Jun 19, 2026

Days to comply

—

Summary

BCBSRI upgraded the MHK Provider Portal system on 7/28 and requires all providers to clear their browser cache before accessing the portal to submit or view authorizations. This prevents issues with being cached into an older version of the system.

Action Required

Action needed

Immediately: All staff who access the MHK Provider Portal must clear their browser cache using the provided instructions for Chrome or Edge before logging into the portal. This applies to any staff submitting or viewing authorizations to prevent system access issues.

Related policy hubs

Blue Cross Blue Shield of Rhode Island policies RI policy changes