All PlansAdministrativeLow impact
Medical record vendor name change
Blue Cross Blue Shield of Rhode Island·RI·Physician
Effective date
Jan 1, 2024
We identified it
Jun 19, 2026
Summary
Inovalon has transferred all HEDIS and risk adjustment medical record services to its subsidiary ComplexCare Solutions (CCS). Medical record requests from Blue Cross Blue Shield plans will come from CCS starting January 1, 2024, though requests before that date will still show Inovalon branding.
Action Required
By January 1, 2024: Medical records team should expect to receive medical record requests from ComplexCare Solutions (CCS) instead of Inovalon for HEDIS and risk adjustment purposes. No system changes required - this is a vendor name change only. Continue processing requests normally regardless of whether they show Inovalon or CCS branding.