CommercialAdministrativeLow impact
Behavioral Health Case Management Program Highlight
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Behavioral Health
Effective date
Dec 1, 2023
We identified it
Jun 19, 2026
Summary
BCBSRI has highlighted their existing Behavioral Health Case Management Program, providing contact information and referral procedures for mental health and substance use case management services. This is informational guidance about an available support program rather than a policy change affecting billing practices.
Action Required
No immediate action required for billing team. Optionally: Save contact information (1-800-274-2958 or triage_group@bcbsri.org) for referring BCBSRI patients who may benefit from behavioral health case management services. Clinical staff can use the automated referral form on the BCBSRI provider portal under Tools and Resources > Forms > Case Management Request.