CommercialAdministrativeMedium impact
BCBSRI MHK Provider Portal updates: Retroactive authorization requests
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry·Physician / Behavioral Health
Effective date
Dec 1, 2023
We identified it
Jun 19, 2026
Summary
BCBSRI MHK Provider Portal has updated retroactive authorization requests to only allow start dates earlier than the current date for inpatient, service requests, and behavioral health authorization types. Additionally, providers can now enter six-digit phone extensions instead of being limited to four digits.
Action Required
Immediately: Staff responsible for submitting retroactive authorizations through BCBSRI MHK Provider Portal must ensure start dates are set to earlier than the current date when submitting post-service authorizations for inpatient, service requests, and behavioral health services. Update contact information in portal to include accurate phone extensions up to six digits if applicable.