Medicare AdvantageAdministrativeLow impact
CAHPS Survey Reminder
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Mar 1, 2024
We identified it
Jun 19, 2026
Summary
BCBSRI reminds providers that CMS sends CAHPS surveys to Medicare Advantage and prescription drug plan members every March to assess healthcare experiences. Providers should encourage patient participation and focus on improving patient experience through better communication, care coordination, and preventive services.
Action Required
Throughout March 2024: All clinical staff should encourage Medicare Advantage patients to complete CAHPS surveys if selected. Implement patient experience best practices including leaving openings for sick visits, following up on test results, keeping conversations clear, and promoting telehealth services. No billing system changes required.