CommercialAdministrativeMedium impact
TransPerfect is LIVE for Commercial Members – Interpreter Services
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Apr 18, 2024
We identified it
Jun 19, 2026
Summary
BCBSRI has launched TransPerfect telephone interpreter services for providers to communicate with Commercial members who need language interpretation during office visits. Providers can now call 1-833-958-2202 with language codes to connect with interpreters in multiple languages during patient encounters.
Action Required
Immediately: Front desk and clinical staff should save the TransPerfect phone number (1-833-958-2202) and access the language codes reference guide. Train staff on the 6-step process: dial number with language code, confirm language selection, provide NPI and Member ID to interpreter, brief interpreter on visit type, activate speakerphone with patient present, and conduct visit through interpreter. Update office procedures to include interpreter services workflow for BCBSRI Commercial members with language barriers.