CommercialAdministrativeLow impact
Behavioral Health Case Management program highlight
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Behavioral Health
Effective date
May 1, 2024
We identified it
Jun 19, 2026
Summary
BCBSRI has highlighted their Behavioral Health Case Management program staffed by mental health professionals. The program provides education, care coordination, and social determinants support, available Monday-Friday 8am-4:30pm with multiple referral methods including phone, email, and automated online form.
Action Required
Immediately: Save BCBSRI BH Case Management contact information (1-800-274-2958, triage_group@bcbsri.org) for patient referrals. Train staff on automated referral process via BCBSRI.com provider portal (Tools and Resources > Forms > Case Management Request). Contact Monica Ross at monica.ross@bcbsri.org for questions.