CommercialAdministrativeLow impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +2 more·Physician / Behavioral Health
Effective date
Nov 1, 2024
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program staffed by mental health professionals to provide education, care coordination, and support for social determinants of health. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using the automated referral form on the BCBSRI provider portal.
Action Required
Immediately: Behavioral health providers should save the new referral contact information (1-800-274-2958 and triage_group@bcbsri.org) and bookmark the automated referral form in the BCBSRI provider portal under Tools and Resources > Forms > Case Management Request. Consider integrating referral process into patient care workflows for appropriate behavioral health cases.