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Behavioral Health Case Management Program Highlight
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +2 more·Behavioral Health
Effective date
Dec 1, 2024
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health and substance use professionals to provide education, care coordination, and address social determinants of health. The program is available Monday-Friday 8am-4:30pm and can be accessed via phone, email, or automated referral form through the provider portal.
Action Required
Immediately: Clinical staff should save the new referral contact information (1-800-274-2958 or traige_group@bcbsri.org) for behavioral health case management referrals. Consider adding the automated referral form process to behavioral health workflows: Provider Portal > Tools and Resources > Forms > Case Management Request.