CommercialCoverageMedium impact
New Behavioral Health Virtual Provider: Pelago
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Behavioral Health
Effective date
Jan 1, 2025
We identified it
Jun 19, 2026
Summary
BCBS Rhode Island is adding Pelago, a new virtual substance use management provider, effective January 1, 2025. This provider offers technology-enabled treatment for substance use conditions for members ages 16+ (15+ for non-opioid treatment) through physicians, nurse practitioners, and counselors.
Action Required
By January 1, 2025: Billing team should verify Pelago as an in-network provider in billing system for BCBS Rhode Island members. Update provider directories and referral processes to include Pelago for substance use treatment. Contact BCBSRI Care Management at 1-800-274-2958 or triage_group@bcbsri.org for questions about coverage or referrals.