Kentucky Medicaid: VCP statements are going paperless Oct. 3
AI Summary
Starting October 3, 2025, UnitedHealthcare will stop mailing virtual card payment (VCP) statements to Kentucky Medicaid providers and instead make them available electronically through the Provider Portal's Document Library. Providers must update their workflows to access these payment documents digitally and ensure staff are properly notified of new statements.
Action Required
Before October 3, 2025: Billing team must ensure access to UnitedHealthcare Provider Portal and set up Document Library access under Documents & Reporting > Payment Documents folder. Update email notification preferences to ensure appropriate staff receive alerts when new VCP statements are available. If using outside revenue cycle management company, notify them of this digital workflow change. Establish regular process to check Document Library for payment documents instead of waiting for mail delivery.
Plan Types
Medicaid
States
KY
Specialties
all-specialties