CommercialCoverageMedium impact
New Behavioral Health Virtual Provider: Pelago
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine·Behavioral Health
Effective date
Jan 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has added Pelago as a new in-network virtual behavioral health provider for substance use management, effective January 1, 2025. This virtual clinic serves members aged 16+ (15+ for non-opioid treatment) nationally through technology-enabled care delivery methods.
Action Required
Immediately: Billing team should add Pelago as a recognized virtual behavioral health provider in billing system for BCBSRI members seeking substance use treatment. Update provider directories and ensure staff know to verify coverage for virtual behavioral health services. Contact BCBSRI Care Management at 1-800-274-2958 for specific billing questions related to Pelago services.