CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Feb 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program staffed by mental health professionals to provide care coordination and support. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using the automated referral form on the BCBSRI provider portal.
Action Required
Immediately: Staff should bookmark the BCBSRI provider portal referral process and note the contact information (1-800-274-2958 or triage_group@bcbsri.org) for behavioral health case management referrals. Clinical staff should be trained on when to refer patients for behavioral health case management support and how to access the automated referral form under Tools and Resources > Forms > Case Management Request.