Medicare AdvantageAdministrativeLow impact
CAHPS Update: Thank you for your dedication to delivering high quality care to our members
Blue Cross Blue Shield of Rhode Island·RI·Physician
We identified it
Jun 19, 2026
Summary
BCBS Rhode Island is reminding providers about the upcoming CAHPS patient satisfaction survey season (March-June) for Medicare members. The policy emphasizes supporting patient satisfaction through communication, appointment access, care coordination, and flu vaccination promotion.
Action Required
Between March-June 2025: If patients mention receiving CAHPS surveys, encourage completion and emphasize importance of feedback. Front desk staff should ensure easy appointment scheduling for Medicare patients. Providers should promote flu vaccination through website, patient portal, and during visits to improve CAHPS flu shot measures.