CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Mar 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program staffed by mental health and substance use professionals to provide education, support, care coordination, and help address social determinants of health. The program operates Monday-Friday 8am-4:30pm with referrals available via phone, email, or automated online form.
Action Required
By March 1, 2025: Staff should familiarize themselves with the new BCBSRI Behavioral Health Case Management referral process. Update provider reference materials to include referral phone number (1-800-274-2958), email (triage_group@bcbsri.org), and online form instructions via BCBSRI.com provider portal. Train clinical staff on when to refer patients for behavioral health case management services to improve care coordination.