CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Primary Care, Family Medicine +1 more·Behavioral Health
Effective date
May 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health professionals to provide education, support, and care coordination. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using an automated referral form on the BCBSRI provider portal.
Action Required
By May 1, 2025: Train clinical staff on the new BCBSRI Behavioral Health Case Management referral process. Add referral contact information (phone: 1-800-274-2958, email: triage_group@bcbsri.org) to behavioral health workflows and EMR templates. Inform providers about the automated referral form available through the BCBSRI provider portal under Tools and Resources > Forms > Case Management Request.