CommercialAdministrativeLow impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine·Physician / Behavioral Health
Effective date
Jun 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program staffed by mental health and substance use professionals to provide care coordination and support. The program is available Monday-Friday 8am-4:30pm with referrals made via phone, email, or online portal.
Action Required
By June 1, 2025: Staff should be aware of the new BCBSRI Behavioral Health Case Management referral options. Front desk and clinical staff should note the referral phone number (1-800-274-2958) and email (triage_group@bcbsri.org) for patients who may benefit from behavioral health case management services.