CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Behavioral Health
Effective date
Jul 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program effective July 1, 2025, staffed by mental health professionals to provide care coordination and support. Providers can refer patients via phone (1-800-274-2958), email, or automated online form through the BCBSRI provider portal.
Action Required
By July 1, 2025: All staff should be trained on the new BCBSRI Behavioral Health Case Management referral process. Front desk and clinical staff must learn to access the automated referral form through the BCBSRI provider portal (Tools and Resources > Forms > Case Management Request) or use phone/email referral methods. Identify patients who may benefit from behavioral health case management services.