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BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +2 more·Physician / Behavioral Health
Effective date
Aug 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program staffed by mental health professionals to provide education, care coordination, and support for social determinants of health. Providers can refer patients through phone, email, or an online portal form.
Action Required
By August 1, 2025: Front desk and clinical staff should bookmark the referral contact information (1-800-274-2958 or triage_group@bcbsri.org) and familiarize themselves with the online referral process through the BCBSRI provider portal. Consider identifying appropriate behavioral health patients who could benefit from case management services.