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BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Behavioral Health
Effective date
Sep 1, 2025
We identified it
Jun 19, 2026
Summary
BCBS Rhode Island has launched a new Behavioral Health Case Management Program effective September 1, 2025, providing mental health and substance use support services. Healthcare providers can now refer patients through phone, email, or online portal for care coordination and social determinant support.
Action Required
Immediately: Staff should save the referral contact information (1-800-274-2958 or triage_group@bcbsri.org) for behavioral health patients needing case management. Train providers on the online referral process through BCBSRI.com provider portal under Tools and Resources > Forms > Case Management Request. No billing changes required.