CommercialAdministrativeLow impact
BCBSRI Behavioral Health Case Management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Nov 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health professionals to provide education, care coordination, and support for social determinants of health. Providers can refer patients by calling 1-800-274-2958, emailing, or using an automated online form.
Action Required
Immediately: Front desk and clinical staff should save the referral contact information (1-800-274-2958 or triage_group@bcbsri.org) for behavioral health patients who may benefit from case management services. Consider adding referral workflow to behavioral health visit protocols.