CommercialAdministrativeLow impact
BCBSRI Behavioral Health Case Management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Dec 1, 2025
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health and substance use professionals. Providers can refer patients for care coordination support by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using the automated referral form on the BCBSRI provider portal.
Action Required
Immediately: Front desk staff should save the referral contact information (phone: 1-800-274-2958, email: triage_group@bcbsri.org) for behavioral health cases. Providers should be informed of this new care coordination resource for patients with mental health or substance use needs. No billing changes required.