Medicare AdvantageAdministrativeLow impact
What is the Medicare CAHPS Survey—and why it matters to you
Blue Cross Blue Shield of Rhode Island·Physician
We identified it
Jun 19, 2026
Summary
This is an informational update about the Medicare CAHPS Survey, which measures patient experience and affects Medicare Advantage plan Star Ratings. The survey will be conducted March-June 2026 and impacts provider reimbursement through plan ratings, but requires no billing system changes.
Action Required
March 2026: When CAHPS survey is in the field, ensure all patient interactions focus on timely access, clear communication, and care coordination. Front desk staff should offer same-day appointments when possible and set clear expectations for wait times. Providers should explain care plans in plain language and ensure smooth referral coordination to improve patient experience scores that affect Star Ratings.