CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Jan 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program effective January 1, 2026, staffed by mental health professionals who provide care coordination and support. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using the automated referral form on the BCBSRI provider portal.
Action Required
By January 1, 2026: All staff treating behavioral health patients should be trained on the new BCBSRI case management referral process. Front desk and clinical staff must learn the referral phone number (1-800-274-2958), email (triage_group@bcbsri.org), and online form location in the BCBSRI provider portal. Update patient care workflows to include case management referrals for appropriate behavioral health patients.