Medicare AdvantageAdministrativeMedium impact
CAHPS Survey season starts in March: What providers need to know
Blue Cross Blue Shield of Rhode Island·RI·Physician
Effective date
Mar 1, 2026
We identified it
Jun 19, 2026
Summary
CAHPS survey season begins in March, measuring patient experience metrics that directly impact Medicare Advantage Star Ratings and quality bonus payments. Providers must focus on improving patient communication, access to care, and overall satisfaction during the March-June survey period to maintain reimbursement levels.
Action Required
Before March 1, 2026: Providers and front desk staff must implement patient experience improvements including offering same-day/next-day appointments when possible, using patient-friendly language during visits, ensuring clear communication pathways for patient questions, and promoting preventive care. Billing teams should track quality metrics as these directly affect Star Ratings and bonus payments.