CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management Program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Mar 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management Program staffed by mental health professionals who provide care coordination and support for social determinants of health. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using an automated referral form on the BCBSRI provider portal.
Action Required
By March 1, 2026: Clinical staff should familiarize themselves with the new BCBSRI Behavioral Health Case Management referral process. Add referral contact information (1-800-274-2958 or triage_group@bcbsri.org) to reference materials for patients needing behavioral health support. No billing changes required - this is a care coordination resource.