Medicare AdvantageAdministrativeMedium impact
CAHPS Survey awareness
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
Mar 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI is reminding providers about the upcoming Medicare CAHPS patient experience survey (March-June 2026) which directly impacts Medicare Stars ratings and provider quality bonuses. Strong patient experience performance in areas like care coordination and communication affects reimbursement through the Stars program.
Action Required
Before March 2026: All staff should focus on patient experience fundamentals - offer timely appointments for urgent needs, use clear communication and confirm patient understanding, ensure proper follow-up on referrals and test results, and demonstrate respect and empathy. Front desk and clinical staff should review appointment scheduling processes to minimize wait times for urgent care.