CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Apr 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health professionals to provide education, care coordination, and support for social determinants of health. Providers can refer patients through phone, email, or an automated online form.
Action Required
By April 1, 2026: Front desk and clinical staff should familiarize themselves with the BCBSRI BH Case Management referral process. Add referral information (phone 1-800-274-2958, email triage_group@bcbsri.org) to behavioral health patient resources. Train staff on accessing the automated referral form through BCBSRI provider portal under Tools and Resources > Forms > Case Management Request.