CommercialAdministrativeHigh impact
Provider Guidelines for Requesting Point of Service Payment and Maintaining Patient Credit Card Information
Blue Cross Blue Shield of Rhode Island·RI·Provider Update
Effective date
May 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI providers are prohibited from billing members upfront for deductible amounts and must automatically refund any overpayments to the original payment source after receiving remittance advice, without requiring patient requests for refunds.
Action Required
By May 1, 2026: Billing team must update payment collection procedures to stop requesting upfront deductible payments from BCBSRI members. Implement automated refund process to return overpayments to original payment source within timely manner after receiving remittance advice. Update front desk staff training on new payment collection restrictions.