CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
May 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health professionals to provide patient education, care coordination, and support for social determinants of health. Providers can refer patients through phone, email, or an automated online form.
Action Required
By May 1, 2026: Clinical staff should familiarize themselves with the BCBSRI Behavioral Health Case Management referral process. Add referral information (phone: 1-800-274-2958, email: triage_group@bcbsri.org) to provider reference materials. Consider integrating referral reminders into EMR workflows for appropriate behavioral health patients.