CommercialAdministrativeMedium impact
BCBSRI Behavioral Health Case Management program
Blue Cross Blue Shield of Rhode Island·RI · Psychiatry, Family Medicine, Internal Medicine +1 more·Physician / Behavioral Health
Effective date
Jun 1, 2026
We identified it
Jun 19, 2026
Summary
BCBSRI has launched a new Behavioral Health Case Management program staffed by mental health professionals to provide patient education, care coordination, and support. Providers can refer patients by calling 1-800-274-2958, emailing triage_group@bcbsri.org, or using an automated referral form on the BCBSRI provider portal.
Action Required
By June 1, 2026: Clinical staff should bookmark the BCBSRI provider portal referral process and inform providers of the new case management resource available for behavioral health patients. Add referral contact information (1-800-274-2958 or triage_group@bcbsri.org) to behavioral health workflow protocols for patient support needs.