MedicaidAdministrativeLow impact
[Virginia] Network Relations contacts for LTSS for HealthKeepers, Inc.
Anthem BCBS·VA · Geriatrics, Palliative Care·Network
Effective date
Apr 1, 2026
We identified it
May 3, 2026
Summary
HealthKeepers, Inc. (Medicaid) has published updated contact information for Long-Term Services & Supports (LTSS) Network Relations Specialists across Virginia regions, along with dedicated support email addresses and manager contacts for provider inquiries related to contracting, credentialing, and LTSS resources. This is informational guidance for providers who need LTSS support.
Action Required
By April 1, 2026: Update provider contact directories and internal referral lists to reflect the new LTSS Network Relations Specialists and their regional assignments for Virginia. Communicate the regional contact assignments to clinical and administrative staff who handle LTSS provider inquiries. No changes to billing workflows or claim submission processes are required.