Medicare AdvantageAdministrativeMedium impact
MAPAP211 - Primary Care Provider Changes for True Blue HMO - Removed verbiage advising provider to have members change their PCP on the member portal.
Blue Cross of Idaho·ID·Medical Policy
Effective date
Aug 1, 2025
We identified it
Jun 19, 2026
Summary
Blue Cross of Idaho updated their True Blue HMO policy to remove instructions for providers to direct members to change their Primary Care Provider (PCP) through the member portal. Providers should now refer members directly to Blue Cross of Idaho Medicare Advantage Customer Service for PCP changes instead.
Action Required
Immediately: Front desk staff and providers must stop directing True Blue HMO members to the member portal for PCP changes. Instead, refer all members requesting PCP changes directly to Blue Cross of Idaho Medicare Advantage Customer Service. Update patient instruction materials and staff training to reflect this process change.