CommercialAdministrativeMedium impact
Call Center Hours Change in June
Blue Cross Blue Shield of Wyoming·WY·Reimbursement
Effective date
Jun 1, 2022
We identified it
Jun 19, 2026
Summary
Blue Cross Blue Shield of Wyoming is changing their provider call center hours to 7:30 a.m. to 5 p.m. starting June 1, 2022. They will also begin auditing DRG claims in July 2022 and have launched a provider directory validation tool for No Surprises Act compliance.
Action Required
By June 1, 2022: Update contact procedures to use new BCBSWY call center hours (7:30 a.m. to 5 p.m.). By July 2022: Prepare for potential DRG claims audits by ensuring medical records are complete and accessible for Cotiviti audit requests. Every 90 days: Use the Directory Validation tool on Availity Portal to confirm provider information to maintain compliance with No Surprises Act requirements.