CommercialAdministrativeMedium impact
Call Center Hours Changing & Updates to the Provider Directory Validation Tool
Blue Cross Blue Shield of Wyoming·WY·Provider Update
Effective date
Jun 1, 2022
We identified it
Jun 19, 2026
Summary
BCBSWY is changing provider call center hours to 7:30 a.m. to 5 p.m. starting June 1, 2022, and has launched a new Provider Directory Validation Tool on Availity Portal to help comply with No Surprises Act requirements for updating provider information every 90 days.
Action Required
By June 1, 2022: Update staff contact procedures to use new BCBSWY call center hours (7:30 a.m. to 5 p.m.) for provider support at 1-888-359-6592. Immediately: Designate staff to access the Provider Directory Validation Tool on Availity Portal to review and confirm practice name, address, contact information, and affiliated providers every 90 days to maintain compliance with No Surprises Act requirements and ensure continued listing in public directory.