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Blue Cross Blue Shield of Vermont·VT·Provider News
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Jun 19, 2026
Summary
Blue Cross VT has updated their operational guidelines for providers, emphasizing key timelines: claims must be filed within 180 days, status inquiries should wait 30 days, and Medicare crossover claims need 30 days processing time. The policy clarifies appeal processes and provides updated contact information for different inquiry types.
Action Required
Immediately: Review and update billing team workflows to ensure claims are filed within 180 days of service. Train staff to wait 30 days before making status inquiries on new claims and use Provider Resource Center (PRC) for earlier inquiries. Update contact lists with new email addresses: CustomerService@bcbsvt.com for Blue Cross VT, FEPCustomerService@bcbsvt.com for Federal Employee Program, and Bluecard@bcbsvt.com for BlueCard claims. For Medicare Advantage claims, use Vermont Blue Advantage at (844) 839-5122 instead of Blue Cross VT.